AI Worker · Triage → Reply → Resolve

Shopify CX Worker

Customer support that doesn't sleep.

Order questions, returns, FAQs, refunds — all within rules you pre-approve. Trained on your catalog, your policy, your tone.

Book a 15 min callFrom $500 setup + $250 / mo (Founding · 10 spots)

Three tiers · pick the autonomy level

Triage → Reply → Resolve

Founding pricing locks for 12 months. 3-month minimum on retainer. 50% of setup is non-refundable once kickoff begins.

Triage

Classifies, routes, answers FAQs

The Worker reads every incoming ticket, tags it, routes it to the right person, and auto-answers anything in your FAQ.

$500 setup + $250 / mo

List:$1,000 + $500 / mo

Classifies tickets by intent (order status, return, complaint, FAQ, sales)
Auto-replies to FAQ tickets (shipping times, return policy, product questions)
Routes everything else to your team with context and suggested category
Up to 300 tickets per month included
5 integrations (Shopify + helpdesk + 3 more)
200 documents indexed (policies, FAQs, product info)
$80 / mo API budget
Email support, next business day

Reply

Drafts every reply, you approve

Everything in Triage, plus the Worker writes the full reply for every ticket. Your team approves and sends.

$750 setup + $350 / mo

List:$1,500 + $700 / mo

Drafts replies for every non-FAQ ticket using your brand voice and policies
Pulls order data, tracking info, customer history into the draft automatically
Suggests refund or replacement amounts based on your rules
Up to 600 tickets per month included
7 integrations
500 documents + ongoing sync from one source (Notion, Drive, or Help Center)
$120 / mo API budget
Dedicated Slack channel, 24 hour response
1 tuning round per month

Resolve

Handles tickets end to end

Everything in Reply, plus the Worker takes action on categories you pre-approve. Full audit log of every action.

$1,000 setup + $500 / mo

List:$2,000 + $1,000 / mo

Auto-resolves approved ticket types: order status, tracking, FAQ, simple returns under your threshold
Issues refunds within rules you set (e.g., orders under $X, within Y days, with specific reasons)
Updates orders, processes returns, sends replacement requests
Escalates anything outside the rules with full context attached
Up to 1,500 tickets per month included
9 integrations
Unlimited documents with weekly sync
$180 / mo API budget
Priority Slack and email, same business day response
2 tuning rounds per month
Monthly strategy call

The 14-day build

What you get in setup

1.The Shopify CX Worker built, tested, and deployed on your stack
2.Discovery and policy capture session (90 minutes)
3.Integrations configured: Shopify, helpdesk (Gorgias, Zendesk, Reamaze, Front, or Intercom), Klaviyo, email
4.Knowledge ingestion: return policy, shipping policy, FAQ, product details
5.Rule definition for what the Worker decides vs escalates
6.Tone and voice training using 20 of your past replies
7.Source code delivered to your repo, all accounts in your name
8.One round of revisions during the build
9.30 days of post-launch tuning included
10.Handover session and written runbook

Ongoing operations

What's in the monthly retainer

Uptime monitoring with next business day incident response
API and LLM compute passthrough at cost, up to the tier cap (overage at cost + 10%)
Weekly performance summary: ticket volume, auto-resolution rate, escalation rate, CSAT
Tuning rounds per tier
Bug fixes for Dojo-built code, no charge
Email or Slack support per tier SLA

14-day delivery

From kickoff to production in 14 days.

Miss Day 14 for reasons within Dojo’s control — your first month of retainer is free.

Day 1Kickoff. Setup payment confirmed. Access requests sent.
Day 2Discovery and policy capture session.
Day 3–4Integrations configured. Past replies and policies ingested.
Day 5–7Worker build: prompts, rules, tone training, escalation logic.
Day 8–9Internal QA against your last 30 days of tickets.
Day 10–11UAT round 1. You shadow the Worker on live tickets.
Day 12Revisions applied.
Day 13Production deployment. Worker goes live in shadow mode for 24 hours.
Day 14Full handover. Runbook delivered. 30-day tuning starts.

What we need from your team

You provide

Shopify and helpdesk access (OAuth or service accounts on your accounts)
Your policies: return, shipping, refund, exchange rules
20 sample past replies that represent your brand voice
Your escalation criteria (what should go to a human)
One designated point of contact
Decisions within 24 hours during the build
Setup payment before kickoff
LLM API keys, or opt into Dojo passthrough billing

What we bring to the engagement

Dojo provides

Worker architecture, build, and deployment
All engineering labor for the 14-day build
Prompt design, tone calibration, rule engineering
Source code in your repo
Monitoring infrastructure
QA against your real ticket history
Shadow-mode launch and 30 days of tuning
Written runbook
Ongoing operations during the retainer

Add-ons

Extend the Worker as you grow.

Additional integration$400 to $1,200 each
Additional 500 tickets / mo capacity$150 / mo
Voice / phone support add-on+$500 setup, +$300 / mo
Additional language+$300 setup, +$100 / mo per language
Priority SLA (4 hour response)+$300 / mo on Triage or Reply
Black Friday / Cyber Monday capacity boost$500 flat for the week, 3× ticket cap
Upgrade tierDifference in setup + difference in retainer

Out of scope

What this Worker doesn’t cover.

We’d rather say so up front than discover it on day 10.

Ticket volume above tier cap: $0.30 per ticket on Triage, $0.50 on Reply, $0.75 on Resolve
Additional integration: $400 to $1,200 each
New workflow after launch: change order at $125 / hour
Phone or voice channels (text and chat only)
Multi-language support beyond English (priced per language)
SOC 2, HIPAA, or PCI compliance work
24 / 7 on-call (priority SLA available on Resolve tier only)
Migration off the Worker
Rebuild if you change helpdesk or commerce platform
White labeling

Ready to deploy the Shopify CX Worker?

We tell you on the call whether the Worker fits, what tier matches, and when you can go live. No deck, no pitch.

Book a 15 min call

Short-form terms

50% of setup is non-refundable once kickoff begins.
Liability capped at fees paid in the trailing 3 months.
Scope changes require written approval and a 3 business day estimate.
You own the Worker source, prompts, and integrations on your accounts; Dojo retains reusable internal frameworks.
AI use disclosed in deliverables per current industry standard.
Auto-renew month-to-month after the 3-month minimum, 30-day cancel notice.
Hard kill-switch auto-pauses the Worker if API spend exceeds 2× cap in any rolling 30 days.
Worker actions on Resolve tier are governed by rules you pre-approve.
You retain full responsibility for refund and return policy compliance with applicable law.